Services · Support and maintenance
Support and maintenance: the same team, week after week
Bug fixes, new features, security and dependency updates, hosting and speed, from the team that built or took over your system. One hourly rate, a weekly report of every hour.
See an example weekly report.
What you get
What ongoing work covers
Ongoing work covers what keeps a system healthy and moving forward.
Bug fixes
Reported problems are reproduced, fixed and covered by a test, so the same bug doesn’t come back.
New features
Changes the business asks for, scoped and approved before we start, then released in small steps.
Security and dependency updates
Libraries, frameworks and hosting settings kept up to date. They are part of the ongoing work.
Servers and infrastructure
Hosting, deploys, scheduled jobs and the accounts behind them, all registered to your company.
Speed and automated tests
Slow pages found and fixed. Automated tests run before a change goes live.
Weekly reports
What was done, by which role and how long it took. You see every hour.
You own the code, the data and every account. If you leave, you take all of it.
Proof
How we keep a system running
On the car-service site, five jobs run on a timetable, a change that fails its checks doesn’t go live, and anything that didn’t reach the calendar is sent again within 30 minutes.
Case · liveA car-service siteOnline booking in 45-minute slots, looked after week to week.Read the caseHow it works
Tell us about your system
What it does, who built it and what is getting in the way.
A call and a first look
A free call. If the site is public, a free first look with XRay, our own audit tool.
A plan you approve
The first fixes and features in order, and the roles involved. Nothing starts until you approve it.
Ongoing work, reported weekly
Fixes, updates and features, with a weekly report of hours by role.
One hourly rate for the whole team, whatever the role. You approve the scope before we start, and weekly reports show every hour.
Nothing new ships any more?
Tell us what the system does and what is stuck. We’ll set up a call.
Limits
What this doesn’t include
No developers hired out one by one. If you are replacing a freelancer, you get our team for the same work, billed only for the hours it takes, and you see every hour in the weekly report.
No response time we haven’t agreed. How fast we respond to urgent problems is agreed in writing before work starts.
No fixed packages. You pay our hourly rate for the work you approve. We don’t publish prices.
No work without access in your name. Hosting, code and accounts stay registered to your company. We work with access you grant and can remove.
FAQ
Questions about support and maintenance
Can you support a system someone else built?
Yes. We start with a review of the code and the accounts, then take it on. See Takeover for how that works.
How is support billed?
By the hour, with one rate for the whole team, whatever the role. You approve the scope, and weekly reports show what was done and how long it took.
What is included in ongoing work?
Bug fixes, new features, security and dependency updates, DevOps and infrastructure, speed, automated testing and reducing technical debt.
What happens if we decide to leave?
You keep everything, so another team can carry on from what you hold.
Need someone to look after your system?
Tell us what it runs on and what keeps going wrong.
We reply within one business day, Tallinn time (EET), usually within a few hours, and set up an online call. No obligation.