Travel software development for tour operators who track seats in a spreadsheet
Tour operators sell seats that run out. The travel software we build for operators and agencies keeps the essentials in one place: departures with live seat counts, direct booking with a deposit and balance reminders, itineraries and vouchers generated from the booking, and destination pages in several languages. Booking is the part closest to what we built on a car-service site with online booking in three languages.
What goes wrong between enquiry and departure, and what we build for it
The site oversells, or says “call us”
Departures and seats are tracked in a spreadsheet, so the website can’t show what is really left.
What we buildDepartures with seat counts that drop the moment someone books, on your site and in the office.
OTA and direct bookings live apart
Bookings from online travel agencies arrive by email, and the office copies them in next to the direct ones.
What we buildOTA bookings brought into the same list through each agency’s API, where it offers one, so seats are counted once.
Deposits and balances are chased by hand
Before each departure someone works through a list of who still owes what.
What we buildA deposit at booking through a card provider such as Stripe, then balance reminders sent on dates you set.
Every voucher is made in Word
Itineraries and vouchers are pasted together for each booking, and a wrong date goes out with them.
What we buildItineraries and vouchers generated as PDFs from the booking, so the dates are the booked dates.
Destination pages are thin or machine-translated
Pages in several languages read badly, and the site doesn’t show up when people plan a trip.
What we buildDestination and tour pages written for people in each language, with hreflang, and held back if too close to another page. See Search and AI-assistant visibility.
Commission takes a cut of every booking
Booking direct on your own site is so clumsy that customers go back to the agency site.
What we buildA direct booking path that stays short on a phone: tour, date, travellers, pay.
A tour with sixteen seats
Seats count down
Every booking, direct or through an agent, takes a seat from the same departure. The site shows how many are left.
Deposit, then balance
The customer pays a deposit. A reminder goes out before the balance is due, with a link to pay.
Vouchers go out
Itinerary and vouchers are generated from the booking, in the customer’s language.
The departure closes
At sixteen the site stops selling and offers a waiting list instead of “call us”.
An example of how it would work, not a client story.
Departures, bookings and vouchers
What we build
What we build for a tour operator
The booking side follows what we built on the car-service site: online booking on its own site in three languages, every booking passed to the team, and a retry for anything that fails to send.
- Departures with live seat counts.
- Direct booking with a deposit and balance reminders.
- Itineraries and vouchers as PDFs from the booking.
- Destination pages in each of your languages.
Tracking seats in a spreadsheet?
Tell us how a booking moves from enquiry to voucher today.
How we build it
Tell us what happens today
Tell us how departures, bookings and payments are handled now, and which agencies sell your tours. We reply within one business day, usually within a few hours.
A free first look
An online call, and an outside check of your site with XRay, our own audit tool. A deeper audit is scoped after the call.
Build, or take over
We build the missing parts, or take over a system someone else built. One team covers analysis, build, testing and DevOps.
Keep it running
Fixes, security updates and new features. Hourly billing, one rate for the whole team, a report every week.
You don’t need to be technical. The scope, the plan and the weekly report are written in plain words: what was done, why, and how long it took.
You own the code, the data and every account. More on how we work and the systems we have built.
What this doesn’t do
No flight ticketing or GDS work. We build tour and package booking. Airline ticketing systems are outside what we do.
No promises about Google rankings. We build destination pages worth reading. Positions are not ours to promise.
No prices before we talk. Billing is hourly with weekly reports, scoped after the call.
Questions we get from tour operators
Can the site show live seats per departure?
Yes. Seats drop as bookings come in from the site and from the office, so the site stops selling when a departure is full.
Can travellers pay a deposit now and the balance later?
Yes. The deposit is taken at booking through a card provider such as Stripe, and reminders go out before the balance is due.
Can the site work in several languages?
Yes. The car-service site runs in three languages, with pages in each language, and so does a freight platform we built.
We hold passport and traveller details. Can you work with that?
Tell us on the call what the data is and where it must stay. We say whether we can take it on and what has to be in place first, such as EU hosting, access rules in the database and a data-processing agreement. More on how we handle sensitive data.
We run hotels. Do you work with a PMS and a channel manager?
We have no hotel case. We don’t replace your property-management system or channel manager. If they have an API, we connect your own site to them, for example for direct booking, offers or guest messages, and check what they expose on the first call. If your booking engine already does the job, we’ll tell you. What we build for hotels.
Who owns the site and the bookings?
You do. You own the code, the data and every account.
Where to go from here
Still overselling departures?
Tell us how seats, deposits and agency bookings are tracked now.
We reply within one business day, Tallinn time (EET), usually within a few hours. No obligation.